7 Clanwilliam Terrace
We have extended our service hours to:
Monday – Friday 08:00 – 20:00
Saturday 09:00 – 18:00
Sunday and public holidays 11:00 – 18:00
NB. Please note that if a query needs to be escalated internally or IMVO needs to contact another party to get further information, an immediate response may not be possible, particularly outside standard business hours (09.00-17.00, Monday-Friday), although we will endeavour to get back to you as quickly as possible.
End-user (pharmacy, hospital, wholesaler) registration with IMVO, getting connected to the IMVS*
MAH fees, MAH registration, invoices, MAH agreements, etc.
All other queries
*If your FMD solution is not working or you can’t connect, please contact your FMD software provider in the first instance in case there is a software problem.
**Queries about EMVO onboarding and uploading pack data to EU Hub should be directed to the EMVO Helpdesk. Email: firstname.lastname@example.org; Tel: +32 2 657 00 08
Please note that any personal data provided to IMVO when you contact us by phone or email will be managed in accordance with IMVO’s Data Privacy Notice.