Alert Help

Please follow the instructions below to guide you through identifying what caused this alert. Finding out the root cause of this alert will also help you to take steps to prevent similar alerts in future.

This pack has already been decommissioned.

Set the pack aside and contact IMVO for help with this alert. IMVO will need to run a pack audit trail for this pack to check the history of the pack because this is an uncommon alert.


Additional batch/product information

If your scan response included additional information about this pack’s batch or product being recalled or withdrawn, please visit the Recalled/Withdrawn help page.


Alert Support

To document your alert investigation in NMVS Alerts:

  • Log into your NMVS Alerts account; or
  • Click the link in the alert email that has been sent to your designated email address

Email us: alert.support@imvo.ie

Phone us: +353-1-5715320

Opening hours:

  • Monday – Friday 08:00-20:00
  • Saturday 09:00-18:00
  • Sunday and Public Holidays 11:00-18:00