Alert Help

Please follow the instructions below to guide you through identifying what caused this alert. Finding out the root cause of this alert will also help you to take steps to prevent similar alerts in future.

The batch that this pack belongs to has been recalled or the product has been withdrawn.

• Withhold the pack from saleable stock.
• Please check if you have received a recall/withdrawal notice for this batch/product and follow the relevant instructions.


Alert Support

To document your alert investigation in NMVS Alerts:

  • Log into your NMVS Alerts account; or
  • Click the link in the alert email that has been sent to your designated email address

Email us: alert.support@imvo.ie

Phone us: +353-1-5715320

Opening hours:

  • Monday – Friday 08:00-20:00
  • Saturday 09:00-18:00
  • Sunday and Public Holidays 11:00-18:00