Alert Help

Please follow the instructions below to guide you through identifying what caused this alert. Finding out the root cause of this alert will also help you to take steps to prevent similar alerts in future.

You have reached the rate limit that has been assigned to your account.

You have exceeded your limit for the number of requests per second that can be sent to the IMVS. Please contact IMVO for assistance.


Additional batch/product information

If your scan response included additional information about this pack’s batch or product being recalled or withdrawn, please visit the Recalled/Withdrawn help page.


Alert Support

To document your alert investigation in NMVS Alerts:

  • Log into your NMVS Alerts account; or
  • Click the link in the alert email that has been sent to your designated email address

Email us: alert.support@imvo.ie

Phone us: +353-1-5715320

Opening hours:

  • Monday – Friday 08:00-20:00
  • Saturday 09:00-18:00
  • Sunday and Public Holidays 11:00-18:00