For instructions on how to scan packs correctly, please watch the following video.
If you are experiencing problems with your scanner use the ‘Check your scanner’ and ‘Fix your scanner’ guidance below.
If you would like to assess your own scanner, you can use the EMVO scanner tool.
You can also view our scanner guidance
IMVO ‘Check your scanner’ guidance v2.0 Mar 2020
If you continue to experience problems with your scanner, please contact your FMD software provider.